This guide provides instructions on how to migrate a basic (unpaid/free) Zoom account that was created using your @utoronto.ca email address to a U of T pro (paid) account. For individuals who have a Free Zoom account that is associated with their U of T email address, and who wish to upgrade at no personal cost to a full Zoom Education account, simply , and claim your personal Zoom Education license. It will take about 24 to 48 hours to transfer your existing Free Zoom account to our provisional Zoom Education Licenses.
To meet the increasing demands for video conferencing options due to the Covid-19 pandemic, Zoom was provisionally approved for use as a University of Toronto (U of T) tool in July, 2020. This provisional approval will last until the summer of 2021, pending a formal request for proposal (RFP) process for the selection of an officially supported enterprise web-conferencing tool.
If you already have a Pro account (paid by yourself or another department) or if you are creating a net new Zoom account, you can find instructions for those scenarios on the Academic and Collaborative Technologies (ACT) Zoom Information website.
It can take about 24 to 48 hours to transfer your existing Free Zoom account to our provisional Zoom Education Licenses.
1. Navigate to the U of T Zoom Portal
- Navigate to the U of T Zoom Portal and select on the "Log in to Zoom" button (towards the right of your screen).
2. Log in with your UTORid and password
3. Select the "Sign into your Current Account" button.
4. Select the "I acknowledge and switch" button.
5. Go to your email inbox.
Leave the browser and check your email via your usual method of checking your UToronto.ca email (e.g. Outlook, Webmail, etc.).
6. Find the email for the Zoom message to confirm the switch.
You might need to check your junk mail folder.
7. Select the "I acknowledge and switch" button.
8. Select the "Sign in Now" button.
9. Confirm New User Type
- On your Zoom profile page, your user type should now display as "licensed."
If you are having any difficulty migrating your account, please create a ticket in the Enterprise Service Centre (ESC) via the Get Help webform.